Frequently Asked
Questions — 663but

Creating an account on 663but takes just a few minutes. Click the registration button on the homepage, enter your email address, choose a secure password and fill in the required personal details. You will then receive a verification email. Once confirmed, your account is active and you can start exploring the platform. Remember, you must be 18 or older — or the minimum age required by your jurisdiction — to register.

Pakistani users can access the 663but platform for informational and entertainment content. However, 663but does not claim that online gambling is legal in Pakistan, and does not hold any Pakistani government authorization. Users in Pakistan are solely responsible for verifying whether their participation in any real-money gambling activity complies with local law, including the Prevention of Gambling Act, 1977. 663but does not provide legal advice.

To complete KYC verification, you will typically need to provide: a government-issued photo ID such as your CNIC (Computerised National Identity Card) or passport; a proof of address document such as a utility bill or bank statement dated within the last three months; and, where applicable, proof of ownership for the payment method used for deposits. All documents must be clear, valid and match your registered account details.

No. Each individual is permitted to hold only one account on 663but. Creating duplicate or multiple accounts — even under different email addresses or device combinations — is a breach of the Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balances. If you have lost access to your existing account, please contact the support team rather than creating a new one.

On the login page, click the 'Forgot Password?' link and enter the email address associated with your 663but account. You will receive a password reset link via email within a few minutes. Follow the instructions in that email to set a new password. If you do not receive the email, check your spam or junk folder first. For further assistance, contact our Live Chat support team, available 24/7.

663but references a range of payment methods familiar to Pakistani users, including mobile wallets and bank transfers. Common references include Easypaisa, JazzCash, Raast, and major bank accounts such as HBL, UBL, Meezan Bank and Bank Alfalah. These are mentioned as contextual references only — none of these providers endorses gambling or is affiliated with 663but. Actual available payment methods are shown in the platform cashier at the time of your transaction.

Minimum deposit amounts vary depending on the payment method selected. Figures are shown in your preferred currency — including PKR where available — directly in the platform cashier. Always check the cashier for the current minimum and maximum thresholds applicable to your chosen deposit method, as these may change from time to time without prior notice.

Withdrawal processing times depend on the method selected and whether your KYC verification is complete. In most cases, once a withdrawal is approved on the platform side, funds are transferred within 24 to 72 hours. Mobile wallet withdrawals (for example to an Easypaisa or JazzCash account) may process faster than bank transfers. Delays can occasionally occur during high-traffic periods such as peak PSL or ICC match days.

663but does not charge platform-level fees on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet, bank or card issuer — may apply their own transaction or conversion fees. Always review the fee schedule of your chosen payment method before initiating a transaction. Currency conversion charges may also apply if your account currency differs from your payment method's currency.

Withdrawals may be placed on hold for several reasons: outstanding KYC documentation, active wagering requirements on bonus funds, a security review triggered by unusual account activity, or a recent password change or payment method update. In most cases, our support team will contact you explaining what action is needed. You can also reach out via Live Chat or email at [email protected] for a status update.

663but covers a wide range of sports betting markets, with particular depth in cricket — including PSL matches, ICC tournaments (World Cup, Champions Trophy, T20 World Cup), bilateral series involving Pakistan, and domestic competitions. Beyond cricket, the platform covers football, tennis, kabaddi, UFC/MMA, basketball and more. Live in-play betting is available on most major fixtures.

Live in-play betting allows you to place wagers on a cricket match while it is actively in progress. Markets update ball by ball and over by over — covering outcomes like the next wicket method, runs in the current over, player performance milestones and match winner. Odds shift rapidly based on the match situation, so decisions need to be made quickly. Live betting markets on 663but are available for PSL, ICC events and major international fixtures.

663but's live casino section features professionally staffed studios broadcasting real-time table games including live roulette, live blackjack, live baccarat and live game show titles such as Crazy Time and Dream Catcher. These games use real dealers and physical equipment streamed in HD quality. They run continuously around the clock, so coverage is available during Pakistan evenings, weekends and major public holidays.

Yes. All slot games and RNG-based casino titles on the platform operate using certified Random Number Generator technology, independently audited for fairness and randomness. Published Return to Player (RTP) percentages represent theoretical averages calculated over a very large number of game rounds. They do not predict or guarantee outcomes for any individual session. Always play within your budget and treat RTP figures as informational rather than as predictions.

To place a bet, log in to your account and navigate to the sportsbook. Select the sport — for example cricket — then choose a league or fixture. Click on the odds for your chosen outcome; it will be added to your bet slip. Enter your stake amount in your account currency, review the potential return shown, and confirm the bet. For live in-play markets, the same process applies but odds change more rapidly due to the ongoing action.

A welcome bonus is a promotional offer available to new users on their first deposit. It typically takes the form of a deposit match — for example, a 100% match up to a specified PKR amount — meaning 663but adds bonus funds equal to a percentage of what you deposit. Welcome bonuses are subject to wagering requirements that must be fulfilled before any associated winnings can be withdrawn. Full terms apply per the current promotion.

A wagering requirement specifies how many times you must wager a bonus amount (or bonus plus deposit) before any winnings derived from that bonus can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place PKR 20,000 in total wagers before withdrawing bonus-derived winnings. Specific multipliers, eligible games and contribution rates are stated in each individual promotion's terms.

No — bonus funds themselves cannot be withdrawn directly. Only winnings generated from bonus funds, after the applicable wagering requirement has been fully satisfied, are eligible for withdrawal. Your account will typically show real-money balance and bonus balance separately. Once the wagering requirement is met, any qualifying winnings are moved to your withdrawable balance. Check the bonus terms in your account for progress tracking.

You can opt out of promotional communications at any time by visiting your account's notification preferences and toggling off marketing emails and SMS alerts. Alternatively, every promotional email includes an unsubscribe link at the bottom. Opting out of promotions does not affect your ability to receive important transactional or security-related account notifications. Contact Live Chat if you need confirmation that opt-out has been processed.

663but uses TLS encryption for all data transmitted between your device and the platform, and encrypts sensitive personal and financial data stored on our servers. Access to personal data is restricted to authorised staff with a legitimate operational need. Financial data is processed by PCI-DSS compliant payment partners. We do not sell or share your personal data with third parties for their own marketing purposes. Full details are in our Privacy Policy.

663but provides a full suite of responsible gambling tools including: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods and self-exclusion. These tools can be configured directly in your account settings. Limit reductions and self-exclusion requests take immediate effect. If you need help activating any of these tools, contact our 24/7 Live Chat support team. Visit the Responsible Gambling page for full details.

Self-exclusion is a binding voluntary agreement to suspend your 663but account for gambling purposes for a defined period — from 6 months up to a permanent lifetime ban. Once activated, it cannot be reversed during the agreed period. To activate self-exclusion, contact our Live Chat support team at any time and state your request clearly. The team will process it immediately and send written confirmation. Your unplayed balance will be returned to your verified payment method.

No. The 663but platform is strictly for adults aged 18 or older — or the higher minimum age required by the applicable operator or license jurisdiction. We verify age during registration and through KYC checks. Any account found to belong to a person under the minimum age is immediately closed and associated balances are forfeited. If you share a device with minors, always log out after each session and use a private password to prevent underage access.

663but support is available 24 hours a day, 7 days a week via Live Chat directly on the platform. For non-urgent queries, you can email [email protected] — responses are provided within 24 hours. For formal complaints, account disputes or data rights requests, we recommend submitting a Help Centre ticket so your query receives a tracked case reference number. Support is in English, with Urdu assistance available on request.